Returns/Exchanges

While we’re sure you’ll love what you have ordered, we understand that sometimes it may just not be right for you.

1) Do you accept exchange or returns?

We accept exchange and returns within 28 days.

To be eligible for a return or exchange, All goods must be sent back in their original condition, unworn and unused, along with the original tags and packaging. We can refuse a refund if the item is not received in its original condition and show signs of unreasonable use or malicious damage.

Some of our products are excluded from our returns policy. Please see ‘Non-returnable products’ section below for further details.

2) Is there a charge for requesting a return?

Yes, all postage costs are the customers responsibly.

3) Is there a charge for requesting an exchange?

Yes, all postage costs are the customer’s responsibility. Additionally, If you request an exchange, you will also need to cover the postage fee for sending the exchanged item to you, which must be paid prior to dispatch.

4) How long do I have to make a return?

All returns must be made within 28 days of receiving the shipment. Bintaan Ltd reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

5) How can I make a return?

To make a return for a refund or exchange you will need to follow the instructions set out below:

1) Please notify us of your request for a refund or exchange as soon as possible, by email info@bintaan.co.uk or WhatsApp +447405167728 with your order details. Once we have acknowledged your request, we will provide you with a returns address, after which you may proceed with the return.

2)Please always reference your order number in all correspondences.

3)It is the responsibility of the customer to return all products in it’s original form within the timescale specified.

4)Please ensure you obtain and retain proof of postage. To ensure safe return of the products, we recommend that you use a trackable service. If you do, please forward the tracking details to us.

5)As soon as we receive the return, We will dispatch the new required product (once postage cost for exchange has been paid for) or issue you a full refund, whatever you decide, within 3 working days.

6)Alternatively, returning your products in person is available for free. We are based in Preston. Please contact us by email at info@bintaan.co.uk or send us a message on WhatsApp +447405167728 to arrange this.

6)What if my order is damaged or is wrong?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

7) Which items are Non-returnable?

Please kindly note: Purchases made at Events and Exhibitions are excluded from our returns policy.

Clearance and special order items are also excluded from our returns policy.

For hygiene reasons, veils are are non-returnable.